Seller Spotlight

Open Letter: Poshmark New Fee Structure; A New Coke Moment? Paid Members Public
A Poshmark seller wonders if new fees are platform's New Coke moment; exhorts CEO to consider ethics of new fee structure in open letter to execs.

Open Letter: Poshmark Fee Structure Implementation Business Analysis Paid Members Public
Poshmark Fee Structure Post-Implementation Business Analysis: An open letter from a buyer & seller to the Poshmark C Suite

eBay Pill Press AI Dragnet Permanently Suspends 20 Year Seller In Error Paid Members Public
Longtime eBay seller cries for help after frustrating attempts to appeal AI bot suspension for selling 100+ year old item that tripped keyword triggers.

Etsy Sellers Sound Off On "Vital Few" Initiatives CEO Should Prioritize In 2024 Paid Members Public
Sellers have some strong suggestions for Etsy CEO Josh Silverman's "Vital Few" initiatives in 2024.

What's Not Working On Etsy? Paid Members Public
Etsy seller sparks revealing community discussion with simple question - what's not working on Etsy?

Indie Sellers Guild Surveys Sellers On Marketplace Accreditation Paid Members Public
Indie Sellers Guild looking for handmade & vintage sellers for survey on ideal ecommerce platform characteristics.

Etsy Strike Inspired Artisans Cooperative Gains Support From USFWC & USDA Grant Paid Members Public
Artisans Cooperative working with US Federation of Worker Cooperatives to build new handmade marketplace.

Open Letter: eBay Customer Service & Seller Engagement Failure Paid Members Public
Open letter from a seller to eBay management about failures in customer service & seller engagement.

Letter: eBay Charity Program - Net vs Gross Proceeds Paid Members Public
Letter: seller shares frustrating eBay For Charity customer service experience.

Letter: eBay Catalog Errors Are Not Music To This Seller's Ears Paid Members Public
Letter from an eBay seller struggling with catalog errors & incorrect item specifics.

Letter: Amazon Seller Battles Erroneous Information On Listings Paid Members Public
Letter from an Amazon seller about a frustrating experience with customer support.

Etsy Strike Sellers Speak Out Paid Members Public
Value Added Resource interviews a group of Etsy sellers planning a strike to protest fee increases & bring attention to issues they face on the platform.

Etsy Sellers Propose Strike To Protest Fee Increase Paid Members Public
A group of Etsy sellers are organizing a strike to protest recent fee increases & bring attention to other important issues on the platform.

eBay Seller Seeks Advice After Lagging Q4 Sales Paid Members Public
A seller asks for advice after experience a sudden drop in sales in Q4 2021.

Small Business Holiday Spotlight Paid Members Public
The name of this site came from the idea that sometimes the most valuable resource we have as online sellers is each other. For Small Business Saturday and the rest of the holiday season, check out some of the amazing people out there working hard to build their business dreams.

Letter: eBay Community Tech Issues Paid Members Public
A letter from a reader in response to the eBay community issues that have finally been resolved this week & the new application access authorization needed to apply the "fix".

Seller Spotlight: Dorm Room Games Paid Members Public
Dorm Room Games sells video games, comics, art, trading cards, tabletop gaming, entertainment/pop culture related products, collectibles & more!

Seller Spotlight: Less Than Three Records Paid Members Public
Less Than Three Records sells collectible music and art including colored vinyl records, audiophile vinyl and CDs, autographed CDs, art prints, gig posters, movie posters, and more.
eBay has responded to my BBB complaint twice. The first time they told me that I deserved below standard because my shipping scans were below the threshold. However, I had to quote their own website to them saying that shipping numbers cannot lead to downgrade to Below Standard.
The second response they just said I would be restored on May 20th completely ignoring the issue at hand, admitting an issue existed, or offering any type of solution.
If this concerns you, this happened to you, or worried it may happen, please take action. In fact, take action anytime eBay is doing somethning wrong. They will change nothing if you don't say anything. If enough people speak up, they do make changes.
Promoted Listings has changed the game and removing the ability for someone to promote not only cost eBay the revenue, it makes a persons listings invisible. Today is my last day Below Standard and I will finish with 91.8% reduction in impressions, 53.8% drop in listing page views, and 78% drop in revenue.
Your fortunate to get the negative feedback removed. I just had to escalate to the customer service team getting a couple removed where the customer did not read the listing and one complained a part was not included that wasn't being sold and the other didn't read that the vacuum had an issue requiring repair. My appeals were denied without explanation. I have not had them remove feedback since they changed the process over a year ago. I have to escalate to social media and they fight me on it every time.
Most importantly - please take action. Submit feedback on their website, contact the social media team on Facebook, or however you prefer. These issues will remain if we just stay quiet. I let this go before, not this time. Today I will return to Above Average but I am fighting this until something changes.
https://www.valueaddedresource.net/contact/