Seller Spotlight

Open Letter: Poshmark New Fee Structure; A New Coke Moment? Members Public

A Poshmark seller wonders if new fees are platform's New Coke moment; exhorts CEO to consider ethics of new fee structure in open letter to execs.


Poshmark

Open Letter: Poshmark Fee Structure Implementation Business Analysis Members Public

Poshmark Fee Structure Post-Implementation Business Analysis: An open letter from a buyer & seller to the Poshmark C Suite


Poshmark

eBay Pill Press AI Dragnet Permanently Suspends 20 Year Seller In Error Members Public

Longtime eBay seller cries for help after frustrating attempts to appeal AI bot suspension for selling 100+ year old item that tripped keyword triggers.


eBay

Etsy Sellers Sound Off On "Vital Few" Initiatives CEO Should Prioritize In 2024 Members Public

Sellers have some strong suggestions for Etsy CEO Josh Silverman's "Vital Few" initiatives in 2024.


Etsy

What's Not Working On Etsy? Members Public

Etsy seller sparks revealing community discussion with simple question - what's not working on Etsy?


Etsy

Indie Sellers Guild Surveys Sellers On Marketplace Accreditation Members Public

Indie Sellers Guild looking for handmade & vintage sellers for survey on ideal ecommerce platform characteristics.


Seller Spotlight

Etsy Strike Inspired Artisans Cooperative Gains Support From USFWC & USDA Grant Members Public

Artisans Cooperative working with US Federation of Worker Cooperatives to build new handmade marketplace.


News

Open Letter: eBay Customer Service & Seller Engagement Failure Members Public

Open letter from a seller to eBay management about failures in customer service & seller engagement.


eBay

Letter: eBay Charity Program - Net vs Gross Proceeds Members Public

Letter: seller shares frustrating eBay For Charity customer service experience.


eBay

Letter: eBay Catalog Errors Are Not Music To This Seller's Ears Members Public

Letter from an eBay seller struggling with catalog errors & incorrect item specifics.


Seller Spotlight

Letter: Amazon Seller Battles Erroneous Information On Listings Members Public

Letter from an Amazon seller about a frustrating experience with customer support.


Amazon

Etsy Strike Sellers Speak Out Members Public

Value Added Resource interviews a group of Etsy sellers planning a strike to protest fee increases & bring attention to issues they face on the platform.


Etsy

Etsy Sellers Propose Strike To Protest Fee Increase Members Public

A group of Etsy sellers are organizing a strike to protest recent fee increases & bring attention to other important issues on the platform.


Etsy

eBay Seller Seeks Advice After Lagging Q4 Sales Members Public

A seller asks for advice after experience a sudden drop in sales in Q4 2021.


Seller Spotlight

Small Business Holiday Spotlight Members Public

The name of this site came from the idea that sometimes the most valuable resource we have as online sellers is each other. For Small Business Saturday and the rest of the holiday season, check out some of the amazing people out there working hard to build their business dreams.


Seller Spotlight

Letter: eBay Community Tech Issues Members Public

A letter from a reader in response to the eBay community issues that have finally been resolved this week & the new application access authorization needed to apply the "fix".


Seller Spotlight

Seller Spotlight: Dorm Room Games Members Public

Dorm Room Games sells video games, comics, art, trading cards, tabletop gaming, entertainment/pop culture related products, collectibles & more!


Seller Spotlight

Seller Spotlight: Less Than Three Records Members Public

Less Than Three Records sells collectible music and art including colored vinyl records, audiophile vinyl and CDs, autographed CDs, art prints, gig posters, movie posters, and more.


Seller Spotlight
Recent Comments
Avatar Placeholderfoxxresell6 hours ago
An update to this situation - Today I will return to Above Average but this last month cost me a 91.8% reduction in impressions, 53.8% drop in listing page views, and 78% drop in revenue as well as paying an additional 6% final value fee on the sales I made. I was fortunate I had some higher value items sell this last week or my revenue numbers would have been well into the 80%.

eBay has responded to my BBB complaint twice. The first time they told me that I deserved below standard because my shipping scans were below the threshold. However, I had to quote their own website to them saying that shipping numbers cannot lead to downgrade to Below Standard.

The second response they just said I would be restored on May 20th completely ignoring the issue at hand, admitting an issue existed, or offering any type of solution.

If this concerns you, this happened to you, or worried it may happen, please take action. In fact, take action anytime eBay is doing somethning wrong. They will change nothing if you don't say anything. If enough people speak up, they do make changes.
Avatar Placeholderfoxxresell6 hours ago
The entire process needs to be overhauled. The numbers that make up their threshold seem to be arbitrary and it does not take a lot to get downgraded. I sell hundreds of items a month but only 3 defects will cause a downgrade. Then, it takes up to a week to get a defect removed from the time you submit an appeal, sometimes have to argue your case, them granting it, and then another two days for the system to catch up. It is beyond ridiculous.

Promoted Listings has changed the game and removing the ability for someone to promote not only cost eBay the revenue, it makes a persons listings invisible. Today is my last day Below Standard and I will finish with 91.8% reduction in impressions, 53.8% drop in listing page views, and 78% drop in revenue.

Your fortunate to get the negative feedback removed. I just had to escalate to the customer service team getting a couple removed where the customer did not read the listing and one complained a part was not included that wasn't being sold and the other didn't read that the vacuum had an issue requiring repair. My appeals were denied without explanation. I have not had them remove feedback since they changed the process over a year ago. I have to escalate to social media and they fight me on it every time.

Most importantly - please take action. Submit feedback on their website, contact the social media team on Facebook, or however you prefer. These issues will remain if we just stay quiet. I let this go before, not this time. Today I will return to Above Average but I am fighting this until something changes.
AvatarLiz Morton11 hours ago
@ConcernedExEbayer I haven't heard of anyone being banned for disabling AI data collection, but definitely interested if you have more details!

https://www.valueaddedresource.net/contact/