Seller Updates

Ecommerce marketplace seller updates, policy & user agreement changes

eBay Rolls Out New Feedback Removal Policy, Promises Human Review Of Requests Members Public

eBay rolls out new "more fair feedback experience" for sellers & buyers, with promises that removal requests will be reviewed by humans, not AI.


eBay

Whatnot Launches Rewards Club, Giving Sellers Loyalty Program Levers To Drive Sales Members Public

Whatnot launches Rewards Club, putting loyalty program levers in seller hands to drive repeat sales on the livestream shopping platform.


Whatnot

eBay Highlights Same Day Shipping, Urges Fast Payment With Countdown Timer Members Public

eBay tests ways to draw buyer attention to sellers who offer same day shipping with countdown timer displayed on listing pages.


eBay

Poshmark Consignment, Giveaways, AI Listing & More At PoshFest Hackathon 2024! Members Public

Poshmark unveiled new features at PoshFest Hackathon 2024, including Consignment, Posh Show giveaways & sudden death auctions, AI listing & more!


Poshmark

eBay Guaranteed Fit Update Removes Critical Protections For Auto Parts Sellers Members Public

Sleath update to eBay Guaranteed Fit policy removes feedback & service metrics protections for Motors Parts & Accessories sellers with no notice.


eBay

Uptick In eBay Orders Marked Shipped Without Tracking: Is New Cancel Policy To Blame? Members Public

eBay buyers are noticing uptick in orders being marked as shipped with no tracking uploaded - are recent cancellation policy changes to blame?


eBay

eBay UK Cracks Down On Private Sellers, Reduces Monthly Free Listing Allotment Members Public

eBay UK cracks down on businesses registered as private sellers, forcing upgrades & dropping monthly free listings from 1,000 listing to 300.


eBay

Etsy Launches Search Visibility Reports For Sellers; Warns Shipping Costs Will Soon Have Greater Ranking Impact Members Public

Etsy launches Search Visibility Page, announces new ranking algorithm that will prioritize items with lower shipping costs coming soon.


Etsy

Ask Amazon: New Manage All Inventory Experience Members Public

Amazon Seller Forum hosts Ask Amazon event all about the new Manage All Inventory Experience, August 27, 2024.


Amazon

eBay Sellers Forced Into New Messaging System Still Missing Critical Features Members Public

eBay sellers dismayed at being forced into "new" messaging system still missing critical features like cc to email, sent folder, reporting & more!


eBay

Etsy Tweaks Gift Mode In August 2024 Update Members Public

Etsy's August update makes important tweaks & changes to Gift Mode features like teaser videos & messaging as sellers prep for Q4 holiday rush.


Etsy

eBay Item Page Design Changes Remove Available Quantity & Sold Numbers Members Public

eBay is tinkering with the view item page design again, with users reporting Available Quantity and Sold numbers are no longer visible to buyers.


eBay

eBay Expands Time For Buyers To Cancel Orders But Will Give Sellers Feedback Protection If They Decline Members Public

eBay updates cancellation policies, allowing buyers to request to cancel an order any time before it's marked as shipped.


eBay

Does eBay Have A Secret Trusted Buyer Program That Gives Some Users Special Perks? Members Public

A recent eBay support experience raises questions about existence of Trusted Buyer program that may override payment requirements & other policies.


eBay

eBay Head of Business Development Gives Sellers Tips To Jumpstart Slow Sales Members Public

eBay Head of Seller Business Dev shares tips to jumpstart slow sales from listing & shipping strategies to pricing, sourcing, & Promoted Listings.


eBay

New Etsy Terms Of Use, Seller & Shipping Policy Updates Effective September 15, 2024 Members Public

Etsy has updated Terms of Use, Seller & Shipping policies impacting FedEx Smartpost claims, gift cards, arbitration & more as of September 15, 2024.


Etsy

Is eBay's Search Redesign Really More Intuitive, Seamless & Rich? Members Public

eBay Tech Blog touts search redesign with seamless, intuitive features; users struggle to find anything actually new or innovative in the update.


eBay

Poshmark Gamifies Listing Process With New Listing Streaks Reward Program Members Public

Poshmark looks to gamify listing process, hoping to get more items on the site by offering rewards to sellers for maintaining weekly listing streaks.


Poshmark
Recent Comments
Avatar Placeholderfoxxresell2 hours ago
An update to this situation - Today I will return to Above Average but this last month cost me a 91.8% reduction in impressions, 53.8% drop in listing page views, and 78% drop in revenue as well as paying an additional 6% final value fee on the sales I made. I was fortunate I had some higher value items sell this last week or my revenue numbers would have been well into the 80%.

eBay has responded to my BBB complaint twice. The first time they told me that I deserved below standard because my shipping scans were below the threshold. However, I had to quote their own website to them saying that shipping numbers cannot lead to downgrade to Below Standard.

The second response they just said I would be restored on May 20th completely ignoring the issue at hand, admitting an issue existed, or offering any type of solution.

If this concerns you, this happened to you, or worried it may happen, please take action. In fact, take action anytime eBay is doing somethning wrong. They will change nothing if you don't say anything. If enough people speak up, they do make changes.
Avatar Placeholderfoxxresell3 hours ago
The entire process needs to be overhauled. The numbers that make up their threshold seem to be arbitrary and it does not take a lot to get downgraded. I sell hundreds of items a month but only 3 defects will cause a downgrade. Then, it takes up to a week to get a defect removed from the time you submit an appeal, sometimes have to argue your case, them granting it, and then another two days for the system to catch up. It is beyond ridiculous.

Promoted Listings has changed the game and removing the ability for someone to promote not only cost eBay the revenue, it makes a persons listings invisible. Today is my last day Below Standard and I will finish with 91.8% reduction in impressions, 53.8% drop in listing page views, and 78% drop in revenue.

Your fortunate to get the negative feedback removed. I just had to escalate to the customer service team getting a couple removed where the customer did not read the listing and one complained a part was not included that wasn't being sold and the other didn't read that the vacuum had an issue requiring repair. My appeals were denied without explanation. I have not had them remove feedback since they changed the process over a year ago. I have to escalate to social media and they fight me on it every time.

Most importantly - please take action. Submit feedback on their website, contact the social media team on Facebook, or however you prefer. These issues will remain if we just stay quiet. I let this go before, not this time. Today I will return to Above Average but I am fighting this until something changes.
AvatarLiz Morton8 hours ago
@ConcernedExEbayer I haven't heard of anyone being banned for disabling AI data collection, but definitely interested if you have more details!

https://www.valueaddedresource.net/contact/