Seller Updates
Ecommerce marketplace seller updates, policy & user agreement changes
Whatnot Launches Rewards Club, Giving Sellers Loyalty Program Levers To Drive Sales Paid Members Public
Whatnot launches Rewards Club, putting loyalty program levers in seller hands to drive repeat sales on the livestream shopping platform.
eBay Highlights Same Day Shipping, Urges Fast Payment With Countdown Timer Paid Members Public
eBay tests ways to draw buyer attention to sellers who offer same day shipping with countdown timer displayed on listing pages.
Poshmark Consignment, Giveaways, AI Listing & More At PoshFest Hackathon 2024! Paid Members Public
Poshmark unveiled new features at PoshFest Hackathon 2024, including Consignment, Posh Show giveaways & sudden death auctions, AI listing & more!
eBay Guaranteed Fit Update Removes Critical Protections For Auto Parts Sellers Paid Members Public
Sleath update to eBay Guaranteed Fit policy removes feedback & service metrics protections for Motors Parts & Accessories sellers with no notice.
Uptick In eBay Orders Marked Shipped Without Tracking: Is New Cancel Policy To Blame? Paid Members Public
eBay buyers are noticing uptick in orders being marked as shipped with no tracking uploaded - are recent cancellation policy changes to blame?
eBay UK Cracks Down On Private Sellers, Reduces Monthly Free Listing Allotment Paid Members Public
eBay UK cracks down on businesses registered as private sellers, forcing upgrades & dropping monthly free listings from 1,000 listing to 300.
Etsy Launches Search Visibility Reports For Sellers; Warns Shipping Costs Will Soon Have Greater Ranking Impact Paid Members Public
Etsy launches Search Visibility Page, announces new ranking algorithm that will prioritize items with lower shipping costs coming soon.
Ask Amazon: New Manage All Inventory Experience Paid Members Public
Amazon Seller Forum hosts Ask Amazon event all about the new Manage All Inventory Experience, August 27, 2024.
eBay Sellers Forced Into New Messaging System Still Missing Critical Features Paid Members Public
eBay sellers dismayed at being forced into "new" messaging system still missing critical features like cc to email, sent folder, reporting & more!
Etsy Tweaks Gift Mode In August 2024 Update Paid Members Public
Etsy's August update makes important tweaks & changes to Gift Mode features like teaser videos & messaging as sellers prep for Q4 holiday rush.
eBay Item Page Design Changes Remove Available Quantity & Sold Numbers Paid Members Public
eBay is tinkering with the view item page design again, with users reporting Available Quantity and Sold numbers are no longer visible to buyers.
eBay Expands Time For Buyers To Cancel Orders But Will Give Sellers Feedback Protection If They Decline Paid Members Public
eBay updates cancellation policies, allowing buyers to request to cancel an order any time before it's marked as shipped.
Does eBay Have A Secret Trusted Buyer Program That Gives Some Users Special Perks? Paid Members Public
A recent eBay support experience raises questions about existence of Trusted Buyer program that may override payment requirements & other policies.
eBay Head of Business Development Gives Sellers Tips To Jumpstart Slow Sales Paid Members Public
eBay Head of Seller Business Dev shares tips to jumpstart slow sales from listing & shipping strategies to pricing, sourcing, & Promoted Listings.
New Etsy Terms Of Use, Seller & Shipping Policy Updates Effective September 15, 2024 Paid Members Public
Etsy has updated Terms of Use, Seller & Shipping policies impacting FedEx Smartpost claims, gift cards, arbitration & more as of September 15, 2024.
Is eBay's Search Redesign Really More Intuitive, Seamless & Rich? Paid Members Public
eBay Tech Blog touts search redesign with seamless, intuitive features; users struggle to find anything actually new or innovative in the update.
Poshmark Gamifies Listing Process With New Listing Streaks Reward Program Paid Members Public
Poshmark looks to gamify listing process, hoping to get more items on the site by offering rewards to sellers for maintaining weekly listing streaks.
eBay Social Sharing Tool Adds YouTube Option To Promote Item Videos Offsite Paid Members Public
eBay adds new platform to social media sharing tool, empowering sellers to post item videos directly to YouTube to draw more traffic to the site.
I had a customer open THREE separate INAD cases back to back in Feb. She told a bunch of falsehoods in her comments on the case and refused to provide pictures to back up what she was saying, so I called her out on in it with proof that her statements were untrue.
Even though I knew she was trying to scam me, of course, I approved the returns [all 3] and provided a pre-paid shipping label.
She never sent anything back. I got 3 messages from eBay's system saying "We've closed your buyer's return because we have no record that they shipped the item back to you."
However, eBay's system counted all of them against me in my Service Metrics, causing my "Item not as described returns" rate to be: 0.98% even though the buyer was an obvious scammer and didn't return the items.
I didn't have to refund her since she never shipped anything back so there's not a problem there and eBay did remove her feedback, but eBay still counted the cases against me in my 'service metrics' percentage making me look bad in comparison to my peers.