USPS Ends Loyalty Points Program, Brings Commercial Rates To Enhanced Click-N-Ship

Liz Morton
Liz Morton


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USPS is discontinuing the existing small business USPS Loyalty points program and replacing it with commercial pricing for all customers that use Enhanced Click-N-Ship experience.

Visitors to the USPS Loyalty site are now greeted with the following banner announcement:

Loyalty Program Update: As of May 18, 2023, all customers using the enhanced Click-N-Ship service receive lower Commercial Rates. June 9, 2023 is the last day to earn loyalty points.

USPS Loyalty Program

Ship Online at Reduced Prices
The USPS® Loyalty Program is changing. Rather than accumulating points and credits, all existing customers are now eligible for lower Commercial Rates when they upgrade to enhanced Click-N-Ship® service.

What's Changing?
If you're an existing member of the Loyalty Program, you may have noticed some changes. We have updated our program to provide all customers using enhanced Click-N-Ship access to lower Commercial Rates.

Effective June 9, 2023, the current point and credit system will be discontinued. You can still earn points through June 9, 2023, and can use your credits through June 9, 2024.

What's in It for You?

  • Ship Online Using Enhanced Click-N-Ship - Upgrade to enhanced Click-N-Ship, and use your account to purchase Priority Mail® and Priority Mail Express® shipping labels at lower Commercial Rates.
  • Discounts on Shipping - Customers can save on every order with lower Commercial Rates, which are up to 20% off retail rates.
  • Notifications & Future Offers - Get notified about coming updates to the Loyalty Program.

Previously, the USPS Loyalty Program was based on a tiered system depending on spend, earning points toward shipping credits when purchasing postage through Click-N-Ship and requiring a minimum of $20,000 a year to receive Commercial Base Pricing.

The new program is simpler and will allow all small business customers to access commercial rates, regardless of annual spend.


The Enhanced Click-N-Ship service is available to business customers and USPS has been sending out notices to inform users of the new commercial pricing, according to a seller in the eBay community.

Click and Ship USPS getting commercial rates
Just got this email from USPS: Hello Click-N-Ship® Customer, Thank you for shipping online with USPS.com®! USPS® will soon be introducing Click-N-Ship Commercial Rates (lower prices for creating your own labels online) to all USPS customers who use our new Click-N-Ship experience! Try out the ne…

Just got this email from USPS:

Hello Click-N-Ship® Customer,
Thank you for shipping online with USPS.com®!

USPS® will soon be introducing Click-N-Ship Commercial Rates (lower prices for creating your own labels online) to all USPS customers who use our new Click-N-Ship experience! Try out the new Click-N-Ship interface and features now, then enjoy lower prices on shipping labels starting on May 18, 2023.

May 18, 2023: Start Shipping & Saving

Mark your calendar: Once the new prices are available, there's nothing else you'll need to do. These new rates will apply to all domestic package labels automatically.

Stay tuned: Keep an eye out for more details on this new Click-N-Ship pricing experience.

Other sellers questioned what this could mean for the future of printing labels through eBay directly.

They're probably going to give the same commercial discount that everyone else gets. Click n ship as far as I know has always been full retail price.

Well it looks like there will no longer be a need for shipping labels from Ebay. Looks like Ebays bottom line profit cut on shipping labels are going to take a hit. Thats alright as ebay will just raise the sellers fees.

USPS has been taking steps to disintermediate and simplify their shipping offerings over the last year by introducing USPS Connect Local, ending the reseller discount postage program, and most recently, announcing USPS Ground Advantage service to combine USPS Retail Ground®, First-Class Package®, and Parcel Select Ground® services.

USPS Introduces Ground Advantage To Replace First Class Package Service
USPS Ground Advantage to replace First Class Package service, promising simple pricing & reliable service.

It will be interesting to see how the rates compare to printing directly through marketplaces like eBay and Etsy or through services like PirateShip and Stamps.com after May 18th.


Will access to commercial rates make you switch to printing USPS labesl directly through Click-N-Ship? Let us know in the comments below!

USPSShipping

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Liz Morton is a 17 year ecommerce pro turned indie investigative journalist providing ad-free deep dives on eBay, Amazon, Etsy & more, championing sellers & advocating for corporate accountability.

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ladybug2137
Hi Liz, Good article on the upgrade - I wonder if you've heard of anyone having difficulty using this new system? I've been trying for a couple of weeks, but when I attempt to add the label created to my cart (in the new enhanced click 'n' ship) it gives me an error - "try again or refresh". I've cleared all cookies, browser history etc., so I'm not sure what could be causing the issue other than it being on the USPS end. If you have any insights it would be great to share them.
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Recent Comments
Avatar PlaceholderNone Such51 minutes ago
I left Bonanza after the shipping fee was introduced. By that point, sales on the site, which were (for me) never many, had shriveled to almost nothing (again, for me). I would love to see a P&L statement for Bonanza.
Avatar PlaceholderwhiteholmesteveYesterday
likewise wont be selling on e bay
much too complicated now for a few pounds a year in sales
Avatar PlaceholdereCommerce ProYesterday
Bonanza (or bMarketplace, or whatever they want to call themselves this week) is FINISHED.

They just "killed the golden goose". I imported my 1500+ eBay items to there since it was free. Turned out just to be a lot of work for (maybe) 3 sales a month.

The total fees were higher there before this new $20 a month cost structure, even though they claimed otherwise. When one factors in the 3.49% + 49 cent PayPal processing fees so one can get paid, there went a good chunk of profit.

Now they have boosted their commission to 11%, and still claim that the cost to sell there is less than eBay's. And remember that this does not include payment processing. WHY?? Makes no sense at all.

On eBay, for $27.95 a month, I sell over 100 items there every 30-31 days. Makes ZERO SENSE to pay a site $20 to make just a couple of sales. Since they now allow 50 "free listings", I have trimmed my offerings back to just below that amount. Also had to raise all my prices accordingly to absorb the extra selling costs.

The people who run the show here obviously didn't realize that eBay sellers who imported their listings gave the site a great depth of product, which would attract more buyers. Now that will be gone, because NO ONE will pay them $20 monthly for little to no sales.

The site also has technical issues that they refuse to fix. It was a decent resource to enable the occasional sale, but they will soon be stacked onto the eCommerce trash heap of companies that THOUGHT they could compete with Amazon and eBay. Etsy may also suffer the same fate soon, as many sellers are also leaving their site due to high fees, website issues, and poor management.

Basic eComm rule here: When you do not carry any inventory, and sellers are solely responsible for supplying your site with the goods offered, DON'T BITE THE HAND WHICH FEEDS YOU!!!