USPS Streamlines APV Postage Discrepancy Dispute Process

Liz Morton
Liz Morton


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USPS is making it easier to dispute Automated Package Verification (APV) postage discrepancy adjustments, launching online form shippers can submit to request overpaid postage refunds.

The APV system allows the post office to recover postage discrepancies in an automated fashion, rather than the cumbersome, manual "postage due" process.

After detecting discrepancies and calculating the postage adjustment, the system submits a file to Vendors with data to support postage adjustment. Vendors pay or collect the adjustment amount and enable customers to dispute postage adjustments.

Previously, those disputes had to be filed either by email or by phone with USPS but a recent Postal Pro Industry Alert reveals updates to streamline the process.

INFORMATIONAL: Automated Package Verification (APV) Dispute Process | PostalPro

Effective October 23, 2024, a new APV Dispute process will beavailable for customers to submit their APV disputes electronically instead of contacting the APV Helpdesk.

Customers will need the Revenue Assurance ID (RAID) and the last 4 digits of the Intelligent Mail Package Barcode (IMpb) to start the dispute process. Users will receive an error message if the incorrect Revenue Assurance ID and Intelligent Mail Package Barcode combination is entered, if there is already an existing Dispute matching the entered Revenue Assurance ID/Intelligent Mail Package Barcode, over 60 days, or trying to dispute an overpaid refund.

uspsavp1.jpg

Once the dispute has been submitted, USPS says the customer will need to check with their PC Postage Entity for the status of their dispute after 15 days and they will also receive an email notification confirming the submission of the dispute.

The new AVP dispute form can be found on the USPS website at:

https://apvdisputes.usps.com/

What do you think of the new USPS Automated Package Verification (APV) dispute process? Let us know in the comments below!

USPSShipping

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Liz Morton is a 17 year ecommerce pro turned indie investigative journalist providing ad-free deep dives on eBay, Amazon, Etsy & more, championing sellers & advocating for corporate accountability.


Recent Comments
Avatar PlaceholderConcerned2 days ago
It is Slowwwwwww and is more expensive to the buyer. In the past items I have ordered will sit at the hub for around 2 weeks. I avoid ebay unless I cannot get it elsewhere.
Avatar Placeholdermarks30472 days ago
Hi, I have a friend who had an interesting experience recently that fell under this issue. They sold an item, packed and dispatched to the UK Ebay hub, this was midway through the period as the pause occurred. They then received a message from the buyer that they had checked tracking and discovered that the item had disappeared on ebay, no advice. It then turned out that the tracking had been fudged and the package was with them but not forwarded on to the USA. A few hours of to and fro to get the answer that it was due to the tariff dilemma. NO fault of the buyer(who had paid) or the seller ((who had been paid) and a strange response that the item could not be delivered. The buyer would be refunded in full, the seller would keep payment and the item would not be returned. Strange, Ebay must be hurting paying our both sides of the deal+
Avatar Placeholdercwi3 days ago
  1. Start building out the brand and promoting the heck out of Canadian sellers to our domestic market. Work with Federal/Provincial level governments in the push to build a strong presence here in Canada.

  2. Add other calculated shipping options than Canada Post UPS/FedEx for domestic shipping - partner with couriers nationwide, leverage agreements and software integrations with courier reseller platforms such as Stallion Express. Build out a crowd sourced network using national/regional retail locations as drop points for rural regions, leveraging transport networks to move packages to courier pickup points, akin to the UK courier model but adapted to the Canadian realities.

  3. Create a centralized international shipping clearing house to aide micro businesses with affordable shipping rates and customs clearance to avoid pitfalls and complexities (akin to US eIS).

  4. Bring features forward to the platform from other localizations, such as prepaid best offer acceptance, etc.