Walmart Shortens Auto-Cancellation Time To 4 Days
Walmart aims to cut down on late shipments and delayed deliveries with changes to Automatic Cancellation Policy.
Effective June 6, 2023 Walmart is shortening the automatic cancellation window from 6 days to 4 days past the Estimated Ship Date (ESD).
BREAKING WALMART SELLERS!
— Thai Nguyen (@thainguyeno) May 17, 2023
Auto cancel change from 6 to 4 days!
In an effort to compete with Amazon, Walmart is implementing funny business practices. pic.twitter.com/VyRhFftpG1
Sellers must provide valid tracking information by the ESD, but if shipping is later than 4 calendar days post-ESD the order will be automatically cancelled, which will be counted against sellers’ cancellation performance metrics.
Walmart provides the following tips for sellers prevent auto-cancellations:
- Update order status to “shipped” as soon as the carrier takes over.
- Cancel orders proactively that can’t be fulfilled by the ESD.
- Utilize faster carrier methods, if possible.
- Consider enrolling in Walmart Fulfillment Services for efficient and swift fulfillment.
Sellers are also encouraged to set up Performance Alarms to keep on top of ESDs and potential auto-cancellations (the seller help page has not yet been updated to reflect the new 4 day policy).
