Value Added Resource Week In Review 10-20-24

Welcome to the Value Added Resource ecommerce news week in review!

eBay News

eBay's Business Development team is undergoing significant changes as competitors attract talent, raising questions about the company's growth strategy and approach to emerging market opportunities.

eBay’s Market Strategy In Focus As Key Business Development Leaders Exit

eBay undergoes changes in market & growth strategies as key US, UK & EMEA Business Development leaders exit - with some heading to competitors.

Value Added ResourceLiz Morton

VP Global Customer Experience Derek Allgood stopped by the Forrester CX Cast podcast this week to discuss people-centric customer service - a concept many of eBay's customers believe the company has strayed too far away from with AI and automation.

eBay VP Derek Allgood Touts “People-Centric” Customer Service On Forrester CX Cast

eBay VP Global Customer Experience Derek Allgood stopped by CX Cast to discuss people-centric service - a concept many believe eBay has strayed away from with AI & automation.

Value Added ResourceLiz Morton

eBay's AI-powered fashion recommendation tool is getting a few upgrades, most notably a thumbs down feature that allows users to provide instant feedback to eBay about the relevance and quality of the results being displayed.

eBay Explore Tests Downvoting To Let Buyers Rate AI-Powered Recommendations

eBay Explore AI fashion recommendation tool tests thumbs down feature for instant user feedback on quality & relevance of results.

Value Added ResourceLiz Morton

Sellers have spotted what appears to be another test of changes to the listing form design, this time replacing the previously straightforward variation creation process with a difficult to read "bubble cloud" experience instead.

eBay Tests New Variation Listing Form Design; Sellers Say It’s Inefficient & Difficult To Use

eBay sellers spot listing form design change test, replacing list-based variation creation process with time wasting “bubble cloud” experience.

Value Added ResourceLiz Morton

eBay is making changes to how seller budgets for Promoted Listings Priority Cost Per Click campaigns work, promising more flexibility and matching ad spend to demand, but will sellers still maintain the same level of control over maximum ad costs?

eBay Introduces Dynamic Target Daily Budget For Promoted Listings Priority CPC Campaigns

eBay updates Promoted Listings Priority CPC campaigns to dynamic Target Daily Budgets - will sellers maintain same control over maximum ad costs?

Value Added ResourceLiz Morton

Sellers say USPS Ground Advantage rates are wildly inaccurate when creating listings, either showing standard rates without the usual eBay negotiated discount or clearly wrong estimates.

eBay USPS Ground Advantage Glitch Shows No Discounts & Massively Inflated Rates

eBay sellers report glitch in USPS Ground Advantage rates showing no negotiated discount or clearly wildly inaccurate estimates when listing.

Value Added ResourceLiz Morton

UK private sellers are struggling with recent changes to payments with introduction of eBay Balance - has eBay made it needlessly difficult to withdraw funds in attempt to keep money circulating on the site?

eBay Balance Frustrates UK Sellers: Is Withdrawing Funds Too Complex?

Private UK sellers frustrated by new eBay Balance - has eBay made it needlessly difficult to withdraw funds in attempt to keep money on the site?

Value Added ResourceLiz Morton

eBay has announced that 1099-K tax forms for all sellers who meet applicable thresholds will be defaulted to electronic delivery only on October 31, 2024.

Those who still wish to receive a paper copy of their 1099-K in the mail will need to go back into their settings after October 31st to select both electronic and paper options - and you'll need to make that change before December 31 if you want it to apply for the 2024 tax year.

eBay 1099-K Goes Electronic By Default, Will Need To Opt Back In If You Want Paper Copy Mailed

eBay says 1099-K tax forms for all sellers who meet applicable thresholds will be defaulted to electronic delivery only on October 31, 2024.

Value Added ResourceLiz Morton

Automatic Positive Feedback has now made its way to the US with an unannounced update to the policy page and users reporting seeing it in the wild, leading to speculation we might see a Fall Seller Update drop soon.

eBay Introduces Automatic Positive Feedback For New Sellers

eBay testing providing automatic positive feedback ratings for some sellers as global feedback & ratings overhaul continues.

Value Added ResourceLiz Morton

Other Ecommerce News

In a clear sign of continued buyer aversion to new fee structure, Mercari is testing adding fees back into the item price - but this new test appears to have triggered a glitch in pricing for sellers on offers, creating confusion on both sides of the marketplace.

Mercari Tests Adding Buyer Fees Back Into Item Price; Glitches On Offers Ensue

Mercari tests adding buyer fees back into item prices to stem abandoned cart tide, causing confusion & pricing glitches for sellers on offers.

Value Added ResourceLiz Morton

Just two weeks after announcing a major shakeup in fee structure, Poshmark is sending cryptic messages to users saying they've heard the feedback and are working on updates to the policy to "better meet your needs" - will they revert back to full seller fees or something else?

Poshmark Rethinks New Fee Structure Split Between Sellers & Buyers After Only 2 Weeks

Just 2 weeks after fee structure shakeup, Poshmark is already working on updates & changes - will they revert back to old fees or something else?

Value Added ResourceLiz Morton

A Poshmark buyer & seller shares her thoughts & a detailed business analysis of the platform's new fee structure in hopes of reaching decision makers in the C-suite in open letter.

Open Letter: Poshmark Fee Structure Implementation Business Analysis

Poshmark Fee Structure Post-Implementation Business Analysis: An open letter from a buyer & seller to the Poshmark C Suite

Value Added ResourceLetter To The Editor

Walmart's New York Comic Con presence highlights Collectibles market share push powered by ex-eBay talent acquisition.

Walmart Amps Up New York Comic Con Presence Amidst Collectibles Category Push

Walmart’s New York Comic Con presence highlights Collectibles market share push powered by ex-eBay talent acquisition.

Value Added ResourceLiz Morton

Etsy has announced big changes to their support for third party shipping integrations coming on October 21, giving sellers less than a week to make adjustments or alternate shipping plans.

Etsy To Block Most 3rd Party Shipping Applications Effective October 21, 2024

Etsy announces big changes to 3rd party shipping integration support, giving sellers less than a week to make adjustments or alternate plans.

Value Added ResourceLiz Morton

Etsy announced last month that they would finally begin collecting and remitting Colorado Retail Delivery Fees, but sellers say the company has bungled the implementation, leaving them unable to cancel orders from that state.

Etsy Bungles CO Delivery Fee Implementation; Sellers Can’t Cancel Orders From The State

Etsy has finally started collecting Colorado Retail Delivery Fee, but bungled implementation leaves sellers unable to cancel orders from the state.

Value Added ResourceLiz Morton

Amazon sellers are noticing some items display abnormally long delivery timeframes, raising questions about whether they are artificially preferencing Fulfilled By Amazon over Fulfilled By Merchant products in the critical Q4 peak holiday shopping season.

Amazon FBM Delivery Date Extensions Raise Concerns About FBA Preferencing In Q4 Peak Holiday Season

Sellers say Amazon is adding extended delivery time to FBM items in error, raising concerns about preferencing FBA in Q4 peak holiday season.

Value Added ResourceLiz Morton

Never miss a headline - follow Value Added Resource on Google News to keep track of all the important ecommerce marketplace news! 📰