Value Added Resource Week In Review 10-27-24

Liz Morton
Liz Morton


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Welcome to the Value Added Resource ecommerce news week in review!

eBay News

eBay is rolling out a new process for reporting listings and content that violate its policies, but users worry bad actors have already figured out easy ways to fool AI enforcement bots, allowing possibly dangerous or illegal items to remain on the platform.

eBay Revamps Item Policy & Content Reporting System; Users Flag AI Enforcement Gaps
eBay rolls out new item policy & content reporting system, but users worry bad actors can easily fool AI enforcement bots.

Two and a half years after initially launching eBay Live, the company is finally getting serious about ramping up livestream selling Gross Merchandise Volume as Collectibles competition heats up.

eBay Pursues Aggressive GMV Targets As Live Collectibles Selling Competition Heats Up
2+ years after launching, eBay Live is finally getting serious about ramping up livestream selling GMV as Collectibles competition heats up.

As eBay continues their multi-year journey to "solve" unpaid items on the platform, one point of frustration with immediate payment requirements has been the lack of support for combined shipping if a buyer wins multiple auctions from the same seller.

Now, an unannounced update to the How Bidding Works policy page shows eBay is rolling out a solution - Shop More, Ship Together - that will still require bidders to provide payment details upfront, while providing a delay before payment is processed to allow for additional items to be won and purchased together.

eBay Introduces “Shop More, Ship Together” For Auctions With Immediate Pay Required
eBay rolls out “Shop More, Ship Together” for combined shipping on auctions with “immediate” pay required, but 7 day delay may cause unpaid item problems.

The official announcement of "Shop More, Ship Together" is likely being saved for eBay's last Seller Check-In event of the year, slated for November 14th - and sellers are wondering if any other announcements or even a Fall Seller Update may be coming soon too.

eBay Plans Winter 2024 Seller Check-In For November 14 - Will Seller Update Follow?
eBay’s last Seller Check-In event of 2024 is slated for November 14th, with sellers eagerly waiting to see if a seller update is coming soon.

While we've yet to see any holiday focused advertising from eBay, they have released more ad spots in the Things. People. Love campaign highlighting sneakers, handbags, and pre-loved fashion sellers on the site.

eBay Launches New Ad Campaign For Pre-loved, Vintage & Rare Fashion
eBay hopes to draw Gen Z attention to rare, vintage pre-loved fashion on the platform with “eBay: Things. People. Love” ad campaign.

Sellers continue to be frustrated with changes being made to the listing form design for creating variations as eBay introduces new image upload process that disrupts workflow during critical Q4 holiday selling season.

eBay Tests New Variation Listing Form Design; Sellers Say It’s Inefficient & Difficult To Use
eBay sellers spot listing form design change test, replacing list-based variation creation process with time wasting “bubble cloud” experience.

eBay has revised their original announcement about peak season shipping costs and is now saying USPS holiday surcharges will apply, effective October 27.

eBay Updates Sellers On Holiday Shipping Carrier Surcharges
eBay shares good news on UPS, FedEx, & USPS peak season holiday rate hikes - if you print labels through the site, some surcharges won’t apply!

Poshmark News

As predicted last week, Poshmark has announced they are returning to their original fee structure after massive pushback on new fee structure that split fees between buyers and sellers.

Poshmark Reverts To Original Fee Structure After User Outcry Over New Fees
Poshmark is returning to original fee structure after massive pushback on new policy that split fees between buyers and sellers.

Before the reversal was announced, a seller questioned the company's ethics and wondered if the fee debacle was Poshmark's New Coke moment in this week's letter to the editor.

Open Letter: Poshmark New Fee Structure; A New Coke Moment?
A Poshmark seller wonders if new fees are platform’s New Coke moment; exhorts CEO to consider ethics of new fee structure in open letter to execs.

As Poshmark returns to the old fee structure, some sellers may be eligible to receive rebates to help offset the additional time and work needed to adjust pricing on listings, but little corporate attention has been given to buyers who paid fees during the failed 3 week experiment.

Now that some of those buyers are demanding refunds and threatening regulatory reports or class action lawsuits, would Posh credit help restore trust & goodwill?

As Poshmark Rolls Back Fee Changes, Buyers Demand Refund For Fees Paid
As Poshmark returns to old fees, some sellers may get rebates while buyers are left with no recourse for fees paid during failed 3 week experiment.

After a year of beta testing, Poshmark is rolling out Smart List AI-powered features to enhance and streamline selling experience on the site - see how it stacks up against image-based listing tools on other marketplaces!

Poshmark Launches Smart List AI Image-Based Listing Experience For Sellers
After a year of beta testing, Poshmark is rolling out Smart List AI-powered image-based features to streamline selling experience on the site.

Etsy / Reverb News

Etsy has spent much of this year positioning themselves as the go to gifting site for all your special occasion needs - now they're pulling out the stops for the holiday shopping rush with in person pop-up shop experience, brick and mortar gift card sales push, seasonal marketing campaigns, extended purchase protection and more!

Etsy Kicks Off Holidays With Pop-Up Shop, In Store Gift Cards, Extended Purchase Protection & More!
Etsy gears up for holiday rush with in person pop-up shop, brick & mortar gift card sales push, marketing campaigns, extended purchase protection & more!

Ex-Reverb Chief Product Officer Bradford Shellhammer has finally revealed his next gig, taking on the Chief Product Officer role at fashion marketplace Rent The Runway.

Chief Product Officer Bradford Shellhammer Exits Reverb As Etsy Growth Pressure Looms
Bradford Shellhammer, Chief Product Officer at Etsy-owned Reverb, has left the company weeks after layoffs put the future of the site in question.

Shipping News

USPS is making it easier to dispute Automated Package Verification (APV) postage discrepancy adjustments, launching online form shippers can submit to request overpaid postage refunds.

USPS Streamlines APV Postage Discrepancy Dispute Process
USPS is making it easier to dispute Automated Package Verification shipping adjustments, launching online form to request overpaid postage refunds.

USPS has filed a request with the Postal Regulatory Commission to add a new product to the market dominant product list based on the experimental product “Connect Local Mail”, effective January 1, 2025.

USPS Plans To Move Connect Local From Experimental To Market Dominant Product In 2025
USPS files request with Postal Regulatory Commission to make Connect Local Mail delivery a permanent Market Dominant product offering in 2025.

Online marketplaces warn sellers of possible Canada Post union strike, advising to consider alternate carriers to avoid disruption during crucial Q4 holiday shopping season.

Canadian Sellers Warned Of Possible Postal Strike, Advised To Look For Alternate Carriers
Online sellers warned of possible Canada Post strike, advised to consider alternate carriers to avoid disruption in critical holiday shopping season.

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Week In Review

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Liz Morton is a seasoned ecommerce pro with 17 years of online marketplace sales experience, providing commentary, analysis & news about eBay, Etsy, Amazon, Shopify & more at Value Added Resource!


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