Value Added Resource Week In Review 11-3-24
Welcome to the Value Added Resource ecommerce news week in review!
eBay News
We kicked off the week with a look at highlights from Q3 2024 before eBay reported earnings on Wednesday.
Weak Q4 revenue guidance raised questions about eBay's fee-free selling and consumer to consumer strategy pivot, sending the stock price falling in after hours trading.
Liz Morton
eBay also released their Fall/October Seller Update this week with enhancements to eBay Plus in Australia, additional business seller support in the UK, and changes to Feedback policies, AI image enhancement, Product Research, Flexible Cash Advance, eBay International Shipping to Canada, Shipcover insurance and more in the US!
Liz Morton
Massachusetts Federal Judge Patti Saris has issued a ruling on motions for summary judgement in the eBay cyberstalking case, clearing way for plaintiffs Ina and David Steiner to pursue punitive damages from the company and other named defendants for some claims as potential $700 Million lawsuit continues on path to 2025 trial.
Liz Morton
Fresh off his appearance on Forrester's The CX Cast, eBay VP Global Customer Experience Derek Allgood continues making the rounds this week on Shep Hyken's Amazing Business Radio podcast to spill the "Secret To eBay’s Phenomenal Customer Experience - but the "people-centric" PR seems to be aimed more at investors and employees than eBay's actual customers.
Liz Morton
Global Insights Manager, Lamont Jones, has announced an abrupt departure from eBay, saying his role had been eliminated due to "shifting priorities" at the company.
Liz Morton
eBay may have new Senior Manager Seller Advocacy and Community Engagement, with Valeri Yee rumored to be moving into the role left by Brian Burke earlier this year.
Liz Morton
Sellers took to the eBay community this week to air frustrations about changes to the shipping calculator design that make the tool less useful by removing some critical information and displaying incorrect data.
Liz Morton
eBay has announced a new Q&A feature is coming soon, encouraging sellers to prepare their listings now.
Liz Morton
Sellers were also left confused and frustrated this week when a change to the subject text and design for sales notification emails disrupted their workflows.
Liz Morton
eBay's new messaging system finally has a sent folder and a way to report abusive or policy violating messages.
Liz Morton
Other Ecommerce News
Mercari recently sent a survey out to sellers, raising questions about whether controversial fee changes might be reversed as average order values and GMV continue downward trend.
Liz Morton
Second-hand kids' clothing marketplace Kidizen has ceased operations without warning, leaving some sellers temporarily in the lurch on shipping labels and payouts.
Liz Morton
Etsy has launched their holiday 2024 advertising campaign with a twist on the classic Where's Waldo books promoting unique gifts that make the recipient feel truly seen and understood amidst a sea of more generic consumer goods.
Liz Morton
Many USPS label providers had previously announced their customers would be spared from 2024 holiday rate hikes for most packages under 21 lbs, but it appears the postal service may have changed the terms of their Negotiated Service Agreements with little notice, causing confusion for online sellers using these services.
Liz Morton
Canada Post Strike Update: CUPW rejected Oct 29 offer, saying proposed wage increase "fell short" & raising concerns about binding arbitration.
As of Nov 1, talks are ongoing & 72 hr notice has not been given, so a strike or lock out will not occur on Nov 3 but notice could come at any time if negotiations break down.
Liz Morton
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