Value Added Resource Week In Review 2-18-24
Welcome to the Value Added Resource ecommerce news week in review!
eBay News
eBay is getting some new blood as current Workday CFO, Zane Rowe, joins the Board of Directors to bring "significant expertise in finance, strategy and technology development" to the company.
Liz Morton
Carmel, Indiana man pleads guilty to over $2 Million in wire fraud, aggravated identity theft and money laundering related to years long international triangulation scheme using stolen identities and credit cards, as well as more than 500 fraudulent PayPal and eBay accounts.
Liz Morton
What started as a clever marketing stunt has turned into a masterclass of how to flush brand reputation and goodwill down the toilet for both Liquid Death and eBay....literally.
After flushable wipes brand DUDE Wipes claimed the winning bid for ad space on Liquid Death packaging, things went sideways quickly with Liquid Death backing out claiming it was not "a legitimate fair auction" and blaming eBay for "technical issues" with purchase limits that prevented some brands from participating.
Liz Morton
Longtime eBay seller experience and community engagement manager Brian Burke announced on this week's eBay for Business podcast he will be moving on after almost 25 years at the company.
Liz Morton
That announcement sparked questions about the future of the eBay community, which only grew louder as community staff refused or were prevented from communicating about whether monthly chat would take place on Wednesday this week, as regularly scheduled.
Liz Morton
Two days late, the community team finally advised members the monthly chat has been permanently discontinued, calling into question eBay's commitment to open dialogue and seller engagement.
Liz Morton
The announcement encouraged sellers to tune in to the upcoming Spring Seller Check In for important business updates, including Terapeak research tools getting a new name and coming to the mobile app.
Will SVP Seller Experience Xiaodi Zhang finally show up to engage with sellers like her predecessor, Harry Temkin, used to do? Find out March 7!
Liz Morton
eBay's social sharing tool is experiencing major scheduling delays and lag time for some sellers, negating the purpose of this critical user function.
Liz Morton
eBay sellers are reporting issues with accessing the listing quality report, with the link to the report either completely missing or throwing an error message when trying to download.
Liz Morton
Sellers are also observing an odd glitch impacting listing end dates, losing a day off the Good Til Canceled timeframe starting on February 10th.
Liz Morton
eBay has been on a yearlong journey to completely revamp the View Item listing page and a new change brings a fresh look to how sellers' markdown sale discounts are displayed, but the terms and conditions section is a blast from the past.
Liz Morton
Other Ecommerce News
Etsy is once again testing changes to the item page display that hide important seller provided description information, forcing buyers to take additional action to display the description - if they even notice it at all.
Liz Morton
Unannounced stealth changes to Etsy's How To Handle Scams and Suspicious messages policy last week, causes confusion and concern as communication is cut off between buyers and sellers.
Liz Morton
Amazon faces proposed class action lawsuit claiming Buy Box harms consumers by steering shoppers to higher-priced items in order to earn extra fees.
Liz Morton
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