Value Added Resource Week In Review 4-21-24

Welcome to the Value Added Resource ecommerce news week in review!

eBay News

CEO Jamie Iannone and CFO Steve Priest recently met San Jose Mayor Matt Mahan to discuss "shared priorities", eBay's commitment to the San Jose community and continued collaboration with city leaders amidst ongoing legal troubles and tax sharing scrutiny.

eBay & San Jose Mayor Matt Mahan Discuss Shared Priorities & Continued Collaboration

San Jose Mayor met with eBay CEO & CFO to discuss shared priorities & continued collaboration amidst ongoing legal troubles & tax sharing scrutiny.

Value Added ResourceLiz Morton

eBay also recently hosted a "seller week" at their San Jose headquarters, inviting several hundred Bay area sellers to attend presentations, panels, and social events with opportunities to interact with eBay staff.

eBay Hosts Seller Week At San Jose HQ With Presentations, Panels & Social Events

eBay hosts Seller Week at San Jose campus, inviting some local sellers to attend presentations, panels, & social events & engage with eBay staff.

Value Added ResourceLiz Morton

Unfortunately, sellers who weren't invited or able to attend have to resort to other ways to try to gain executive attention - like longtime eBay Motors seller Joe Demarco (HubcapJoes) who took to YouTube this week with an open appeal to Iannone and VP Adam Ireland about recent changes to eBay's feedback removal system.

Longtime Seller Appeals To eBay Execs About Recent Feedback Removal Changes

eBay Motors seller Joe Demarco takes to YouTube with open appeal to CEO Jamie Iannone about recent changes to eBay’s feedback removal system.

Value Added ResourceLiz Morton

Not only are sellers finding eBay is no longer providing protections or appeals to remove unfair negatives, they're also increasingly blurring the lines between historical peer to peer buyer and seller feedback and product reviews, requiring buyers to rate items in order to leave feedback comments.

eBay Seller Feedback Morphing Into Product Reviews Leaving Users Confused & Frustrated

eBay feedback changes continue to blur lines with product reviews, now requiring buyers to rate items in order to leave seller feedback.

Value Added ResourceLiz Morton

eBay is moving forward with plans to force discounted calculated shipping rates to be passed on to buyers as sellers continue to pushback on fees being charged on shipping costs.

eBay Defaults Calculated Shipping To Pass Shipping Discounts To Buyers

eBay moving to force discounted calculated shipping rates to be passed on to buyers as sellers pushback on fees being charged on shipping costs.

Value Added ResourceLiz Morton

Buyers and sellers have both experienced massive disruptions this week due to technical issues on the platform.

A shipping glitch that has been happening since April 7th is reverting default ship from and ship to addresses to old ones that are no longer valid, creating lost package chaos and business workflow disruption.

eBay Defaulting To Old Addresses Creates Chaos For Buyers & Sellers

eBay glitch reverts stored default addresses to old ones that are no longer valid, creating lost package chaos & business workflow disruption.

Value Added ResourceLiz Morton

If your eBay sales have been down this week, it could be because eBay is blocking some buyers from purchasing - showing a message that says "this item is only available to buyers who haven't purchased 1 or more items from this seller in the last 10 days" in error.

eBay Glitch Blocks Buyers From Purchases In Error

eBay is blocking some buyers in error, saying “this item is only available to buyers who haven’t purchased from this seller in the last 10 days.”

Value Added ResourceLiz Morton

Orders are also being randomly cancelled and refunded due to an unexplained "systems issue" with no warning and no apparent recourse if orders have already shipped.

eBay Randomly Cancels Orders Due To “Systems Issue” Without Buyer Or Seller Input

eBay orders being randomly cancelled due to unexplained “systems issue” with no warning & no recourse if they’ve already shipped.

Value Added ResourceLiz Morton

And finally, don't miss "TAKE HER DOWN: eBay Stalking Scandal" documentary short from Opalite Media debuting on April 25, 2024 - check out the teaser trailer now!

TAKE HER DOWN: eBay Stalking Scandal Short Documentary Debuts April 25

Opalite Media announces release of documentary short “TAKE HER DOWN: eBay Stalking Scandal” on April 25, 2024 - check out the teaser trailer now!

Value Added ResourceLiz Morton

Other Ecommerce News

Tax day is already stressful enough for many small business owners, but Etsy sellers got a double whammy as deposit problems left them wondering if they would have enough in their bank accounts to cover their payments to Uncle Sam.

Etsy Deposit Debacle Adds Tax Day Stress For Sellers

Etsy deposit problems left sellers wondering if they would have enough in their bank accounts to cover their payments to Uncle Sam.

Value Added ResourceLiz Morton

Tire shoppers can now buy from third party merchants on Walmart.com and have them shipped to a Walmart Auto Care Center for easy installation, rivaling eBay Motors offering that leverages installation partners to provide the same service.

Walmart Challenges eBay Motors With New Buy Online, Installed In Store Tire Deal

Shoppers can now buy tires from Walmart.com merchants with installation at a Walmart Auto Care Center, rivaling eBay Motors 3rrd party offering .

Value Added ResourceLiz Morton

And the VAR Q1 2024 earnings call roundup has been updated - track important ecommerce marketplace earnings dates here!

Q1 2024 Ecommerce Earnings Call Roundup

Q1 2024 earnings calls are just around the corner - track important ecommerce marketplace earnings dates here!

Value Added ResourceLiz Morton

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