Value Added Resource Week In Review 8-4-24

Liz Morton
Liz Morton


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Welcome to the Value Added Resource ecommerce news week in review!

eBay News

We started the week with pre-earnings highlights and commentary before eBay reported Q2 2024 results showing stalled Active Buyer stats, barely noticeable GMV growth and a lowered Q3 forecast that raised questions about whether CEO Jamie Iannone's enthusiast buyer strategy is really paying off - especially after he dodged a direct question about mega-seller Burbank Sportscards defecting to Fanatics.

eBay Q2 2024 Earnings - Lowered Forecasts Call Enthusiast Strategy Into Question
eBay Q2 2024 shows stalled Active Buyers, 1% GMV growth & a lowered Q3 forecast raising questions about limits of enthusiast buyer strategy.

It appears TCGPlayer is no longer "one of eBay's most reputable sellers" as the eBay-owned company no longer displays Top Rated Seller badge in store profile.

Did eBay fail to live up to their own standards or is someone getting nervous about possible regulatory and legal implications of directly selling on their own site with no disclosure to consumers and third party sellers?

eBay Sets Up Shop Using TCGPlayer To Hide Conflict Of Interest While Competing With Sellers On The Platform
eBay claims not to compete with sellers while setting up shop on its own platform under subsidiary TCGPlayer brand - where’s the transparency?

Speaking of regulatory scrutiny, the FTC held an Open Meeting this week with presentations from Commission staff and opportunities for public comment - read the full written statement I submitted in support of the Responsible Online Commerce Coalition's petition to investigate eBay/TCGplayer for Anticompetitive Mergers, Deceptive Practices & Unfair Methods of Competition here:

FTC Urged To Investigate eBay TCGPlayer Deceptive & Anti-Competitive Conduct In ROCC Petition
Responsible Online Commerce Coalition petitions FTC to investigate eBay TCGplayer acquisition, alleging deceptive practices & antitrust violations.

Seller MaxOptical faces potentially business-killing penalty fees as return fraud and abuse expose seller protection failures and conflicts of interest in eBay's Service Metrics policies.

eBay Return Fraud Exposes Service Metric Penalty Conflicts & Seller Protection Failures
eBay seller faces potentially business-killing penalty fees as return fraud & abuse expose Seller Metrics conflicts & seller protection failures.

A recent change in how eBay is displaying some Promoted Listings ads on item pages is raising concerns about whether the company is using dark pattern practices to deceive consumers or if their AI systems have simply run amok.

eBay “Sponsored Items From This Seller” Snafu - Tech Misexecution Or Dark Pattern Design?
A change in how eBay displays some Promoted Listings ads could mislead & confuse consumers - is it AI run amok or intentional dark pattern design?

Buyers are also crying foul over eBay's ad practices, pushing back on a recent change that has inserted disruptive and intrusive ads into the Purchase History experience on the mobile app.

eBay Buyers Push Back On Ads Inserted In Purchase History
Buyers are expressing frustration with latest update to the eBay app that inserts intrusive & disruptive ads into purchase history experience.

eBay's new tool meant to help sellers track earnings and cost of goods suffered an embarrassing premature launch failure today with an incorrect link emailed to users and incomplete data showing in reports.

New eBay Tool To Help Sellers Track Earnings & COGS Suffers Premature Launch Failure
eBay’s new tool to help sellers track earnings & cost of goods suffers embarrassing premature launch failure with broken links & incorrect data.

It's now over a week past the timeframe originally given for eBay to provide answers to the Ask Me About eBay Ads community discussion with no updates.

If eBay's own ads team is struggling this much to understand the new dashboard experience and provide in-depth details about how it works, how can it possibly be simpler and more intuitive for sellers?

eBay Community Hosts “Ask Me About eBay Ads” Discussion
The eBay Community team is hosting next installment of “Ask Me About” discussion series, taking seller questions about new eBay Ads Experience.

eBay has introduced a new image-based listing feature for trading cards, building on COMC partnership to streamline selling process with "multiple listings from photos."

eBay Rolls Out New AI Powered Image-Based Listing Experience For Trading Cards
eBay introduces new image-based listing feature for trading cards, building on COMC partnership to streamline selling process.

And registration is now open for eBay Open 2024, which will be a virtual event held on September 25-26 with over 30 seller-hosted kick off events across the country being held on September 24.

eBay Open 2024 Virtual Seller Conference Scheduled For September 25-26
eBay Open annual virtual seller conference will be held September 25-26, 2024 with possible live studio events too - stay tuned for details!

Other Ecommerce News

Etsy is hoping to put their own spin on Amazon Prime, introducing Etsy Insider buyer membership program ahead of Q2 2024 earnings report.

Etsy Announces Etsy Insider Buyer Membership Program Ahead Of Q2 2024 Earnings
Etsy is hoping to put their own spin on Amazon Prime, introducing Etsy Insider buyer membership program ahead of today’s Q2 2024 earnings report.

The U.S. Consumer Product Safety Commission has issued a ruling determining that Amazon was a “distributor” of products that are defective or fail to meet federal consumer product safety standards, and therefore legal responsible for the recall of these dangerous items.

CPSC Rules Amazon Must Recall Dangerous Items Sold By 3rd Party FBA Sellers
Consumer Product Safety Commission rules Amazon was a distributor of dangerous & defective products, legally responsible for recall.

Gig economy app Fiverr announced this week they have acquired dropshipping automation tool AutoDS in deal that could prove ill-timed for Fiverr as major ecommerce marketplaces crackdown on this type of online arbitrage.

Fiverr Buys AutoDS As Major Marketplaces Crackdown On Dropshipping
Fiverr acquires automation tool AutoDS in deal that could prove ill-timed as major ecommerce marketplaces crackdown on arbitrage dropshipping.

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Week In Review

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Liz Morton is a seasoned ecommerce pro with 17 years of online marketplace sales experience, providing commentary, analysis & news about eBay, Etsy, Amazon, Shopify & more at Value Added Resource!


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