Whatnot Adds Free Pickup Option, Updates Card Breaking Experience
Live selling platform Whatnot continues product updates with new Free Pickup option and enhanced card break experience.
Free Pickup is now available to all sellers globally and once enabled, it will be offered as an option by default for all shows. Sellers can also toggle the feature on/off per livestream by going into the show settings and tapping ‘Free Pickup’ under shipping.
Currently, Free Pickup is only available for Buy It Now and Auction orders placed during a live show, but support for marketplace orders, pickup-only listings, and discovery filtering will be added soon.
It's also currently only available via the iOS or Android apps, but not through the desktop web experience.
Whatnot offers the following tips for sellers using Free Pickup:
- Talk up the feature to your buyers. Mention that you are offering Free Pickup throughout your streams, and on social media.
- Make sure you have DMs enabled. Buyers will likely message you to help coordinate pickup.
- Buyers will need the latest version of the Whatnot app (iOS or Android) to see the Free Pickup feature. The feature is not currently available to buyers on the Web.
- If you have Early Payout, you’ll be paid when you generate a pickup label. Otherwise, you’ll be paid when the order is marked as picked up or seven days after the order was placed (whichever occurs first).
- Pickup orders will not be counted toward your average shipping time.
- If you are not able to complete the pickup order, please contact sellersupport@whatnot.com who can help you ship the order instead.
More info about Whatnot Free Pickup here.
Whatnot is also updating the trading card breakin experience on the site, with a new Breaks feature.
Breaks are a group buying activity in which a seller purchases a box or pack of cards and then invites others to purchase spots in the box, with each spot representing a specific portion of the cards being opened.
The new Breaks feature on Whatnot offers the following:
- Streamlined Breaks creation: Say goodbye to tedious spot creation with our new tools. Batch-generate spots, copy/paste from your spreadsheets, and customize descriptions with ease. Create a Break with hundreds of spots in just seconds.
- Frictionless Breaks management: Take control with pinned spots, support for Pick-Your-Team and random formats, Buy-It-Nows and Auctions, and clear tracking of spot assignments so buyers always know what’s available.
- Built-in randomization: Automatic spot assignments with support for popular formats like stash-or-pass and pick-two-choose-one. Watch those Breaks fill in record time!
- Fulfillment made easy: Export spots and assignments directly to a spreadsheet and your packing slips.
Sellers who are interested in signing up for the beta version of Breaks can fill out a form to be put on a waitlist.
The product team at Whatnot has been busy with other updates and improvements as well, like a Seller API, improved discovery, new ways to refer new sellers, tools to help new sellers get comfortable going live and non-live Auctions and Video listings.
Liz Morton
What do you think of Whatnot's ongoing product improvements? Let us know in the comments below!
I had a customer open THREE separate INAD cases back to back in Feb. She told a bunch of falsehoods in her comments on the case and refused to provide pictures to back up what she was saying, so I called her out on in it with proof that her statements were untrue.
Even though I knew she was trying to scam me, of course, I approved the returns [all 3] and provided a pre-paid shipping label.
She never sent anything back. I got 3 messages from eBay's system saying "We've closed your buyer's return because we have no record that they shipped the item back to you."
However, eBay's system counted all of them against me in my Service Metrics, causing my "Item not as described returns" rate to be: 0.98% even though the buyer was an obvious scammer and didn't return the items.
I didn't have to refund her since she never shipped anything back so there's not a problem there and eBay did remove her feedback, but eBay still counted the cases against me in my 'service metrics' percentage making me look bad in comparison to my peers.